Refund policy

Return & Refund Policy

Last Updated: July 25, 2026

Thank you for shopping with Maharani Silks. We strive to provide premium-quality sarees and ensure customer satisfaction. Please read our return and refund policy carefully.

Returns

We accept returns within 7 days of delivery if:

  • The product received is damaged, defective, or incorrect.
  • The product is unused, unwashed, and in its original condition.
  • All original tags, labels, and packaging are intact.

To request a return, please contact us within 48 hours of receiving your order.

Non-Returnable Items

Returns will not be accepted for:

  • Products that have been used, washed, or altered.
  • Products without original tags or packaging.
  • Items damaged due to improper handling after delivery.
  • Customized or personalized products.
  • Products purchased during clearance or final sale, unless damaged or incorrect.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 5–7 business days.
  • The refund will be credited to your original payment method.

Shipping charges are non-refundable unless the return is due to our error.

Exchange Policy

We offer exchanges only if:

  • You receive a damaged, defective, or incorrect product.
  • The requested replacement is available in stock.

Damaged or Incorrect Orders

If you receive a damaged or wrong product, please contact us within 48 hours of delivery and provide:

  • Your Order Number
  • Clear photos of the product
  • Photos of the packaging

We will arrange a replacement or refund after verification.

Return Shipping

If the return is due to our mistake (wrong or damaged product), we will bear the return shipping cost.

For any other approved returns, the customer may be responsible for return shipping charges.

Cancellation Policy

Orders can be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

Contact Us

For return or refund requests, please contact us:

Maharani Silks

Email: support@maharanisilks.com

Phone: +91 9620072118 

Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)